At Minnetonka Shoes Shop, we want you to be completely satisfied with your footwear purchase. We understand that sometimes a product might not fit perfectly or meet your expectations. That’s why we’ve created a straightforward returns and exchanges process to ensure your shopping experience remains positive.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return or exchange, your item must be:

  • In its original condition
  • Unworn and free from scuffs or marks
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase
Please note: For hygiene reasons, we cannot accept returns or exchanges on Slippers once they have been removed from their original packaging. All other footwear categories (Boots, Flats, Heels & Pumps, Sandals, Sneakers & Athletic Shoes) are eligible for returns and exchanges according to our standard policy.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the product you wish to return or exchange
  3. Our team will respond within 24-48 hours with a return authorization number and instructions
  4. Package the item securely in its original packaging
  5. Include the return authorization number clearly on the outside of the package
  6. Ship the package to our returns center at:
    Minnetonka Shoes Shop Returns
    1954 Hilltop Road
    Jessup, US 20794

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item or a defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process

Once your return is received and inspected (typically within 5-7 business days of arrival at our facility), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 7-10 business days. The timing of the refund appearing in your account may vary depending on your payment provider’s policies:

  • Visa/MasterCard/JCB: 5-7 business days after processing
  • PayPal: 3-5 business days after processing

For exchanges, we will ship the replacement item once we receive and process your return. Standard shipping charges will apply for the new shipment unless the exchange is due to our error.

Return Request Template

Use the following template when emailing us your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Dear Minnetonka Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your order number]
Product Name: [Name of product]
Size: [Size of product]
Reason for return/exchange: [Please briefly explain why you are returning or exchanging the item]

I have reviewed your returns policy and confirm that the item is in its original condition, unworn, and includes all original packaging and tags.

Please advise on the next steps for processing my request.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Non-Returnable Items

For health and hygiene reasons, slippers cannot be returned or exchanged once the original packaging has been opened. This policy helps us maintain health standards for all our customers.

Questions?

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help ensure you’re completely satisfied with your Minnetonka footwear experience.