Privacy Policy

By using our website, you consent to the data practices described in this policy. Our practices are designed to ensure compliance with applicable privacy laws including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect information that helps us provide our services and enhance your shopping experience:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
• Payment Information: Credit/debit card details, PayPal information, and billing address processed through our secure payment gateways.
• Technical Data: IP address, browser type, device information, and pages visited on our site.
• Communication Data: Records of correspondence when you contact our customer service team.
• Preferences: Your shoe size preferences, style choices, and wish list items.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders for boots, flats, heels, sandals, and other footwear
• To provide customer support and respond to your inquiries
• To improve our website, products, and services based on your preferences
• To send you promotional communications about new products and special offers (with your consent where required)
• To prevent fraudulent transactions and enhance security
• To comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information with:

• Payment Processors: Trusted partners like Visa, MasterCard, JCB, and PayPal to complete transactions
• Shipping Providers: Logistics companies to deliver your orders worldwide (excluding some remote areas and parts of Asia)
• Service Providers: Companies that provide services on our behalf, such as website hosting and marketing
• Legal Authorities: When required by law or to protect our rights, property, or safety

All third parties are required to maintain appropriate security measures and use your information only for the purposes we specify.

4. Data Storage and Security

We implement robust security measures to protect your information:

• Advanced encryption technology for all transactions
• Secure servers with limited access to authorized personnel only
• Regular security assessments and updates to our systems
• We do not store complete credit card details on our servers

Your data is primarily stored in the United States, but may be transferred to other countries where our service providers operate. We ensure such transfers comply with applicable data protection laws.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Objection: Object to certain uses of your information, such as direct marketing
• Data Portability: Receive your information in a structured, machine-readable format
• Withdraw Consent: Withdraw previously given consent for processing

To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality and transaction processing
• Analytical Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements based on your interests

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.

7. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date.