Welcome to our FAQ page! At Minnetonka Shoes Shop, we’re dedicated to providing you with a seamless shopping experience. We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Our friendly customer care team is always here to help at [email protected].

Our Products & Sizing

What types of shoes do you offer?
We specialize in a curated collection of women’s footwear designed to blend timeless style with everyday comfort. Our range includes Boots, Flats, Heels & Pumps, Sandals, Slippers, and Sneakers & Athletic Shoes.
What makes Minnetonka shoes unique?
Our shoes are crafted with a thoughtful combination of fashion and function. We believe in supportive designs, like our Tru Comfort Foam, that don’t compromise on style. We deliver not just shoes, but confidence and comfort for every step of your journey.
How do I find the right size?
We recommend referring to our detailed size guide, available on each product page. If you’re between sizes or have specific fit concerns, please reach out to our customer care team for personalized advice to help you find your perfect pair.

Ordering & Account

How do I place an order?
Simply browse our collection, select your desired style and size, and click ‘Add to Bag’. Proceed to our secure checkout, where you’ll enter your shipping details and choose your preferred payment method.
Do I need an account to shop?
While you can check out as a guest, creating an account allows you to track your order history, save your shipping preferences for faster checkout, and receive updates on new styles and exclusive offers.
I forgot my password. How can I reset it?
Click on the ‘Forgot Password’ link on the login page. Enter the email address associated with your account, and we’ll send you a link to create a new password.

Payment & Security

What payment methods do you accept?
To ensure a smooth and secure checkout, we accept Visa, MasterCard, JCB, and PayPal. All transactions are protected, so you can shop with complete peace of mind.
Is my payment information secure?
Absolutely. We use advanced encryption technology to protect your personal and payment information. We never store your full credit card details on our servers.

Shipping & Delivery

Where do you ship?
We proudly offer global shipping to bring our shoes to your doorstep! However, due to logistical constraints, we are currently unable to deliver to a few remote areas and parts of Asia.
What are my shipping options?
We offer two convenient options:
Standard Shipping ($12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after shipment. Perfect when you need your shoes sooner.
Free Shipping: Available on all orders over $50. Processed in 1-2 business days and delivered via EMS within 15-25 days after shipment.
How long will it take to receive my order?
Please allow 1-2 business days for us to process your order before it ships. You will receive a confirmation email with a tracking number once it’s on its way. Total delivery time depends on your chosen shipping method and destination.
How can I track my order?
As soon as your order ships, we’ll send you a confirmation email containing your tracking number and a link to follow your package’s journey to you.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied. If your shoes aren’t the perfect fit, you can return them within 15 days of delivery for a hassle-free refund or exchange. The items must be in unworn condition with original packaging.
How do I start a return or exchange?
Please contact our customer care team at [email protected] with your order number. We’ll guide you through the simple process and provide you with the necessary instructions and return shipping label.
When will I receive my refund?
Once we receive your returned item and inspect it, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that shipping fees are non-refundable.

Contact Us

Have a question that isn’t answered here? We’d love to hear from you.
Email: [email protected]
Address: Minnetonka Shoes Shop, 1954 Hilltop Road, Jessup, US 20794